About a third of the UK’s working population are relying on the internet to work from home, following the government’s coronavirus lockdown measures. We have articles, videos and troubleshooting guides for all your queries. “We are pleased to say the London broadband issue is now fixed,” said a Virgin Media spokesman in an email statement sent at 5.19pm. Virgin Media offers TV, internet and phone service over cable, including the Horizon set top box. During the outage, you can take advantage of our WiFi hotspots and our TV on demand services, so you can still get access to our services. Go to Service status and select Sign in or…enter your postcode and select Continue, 3. This meant they may have still been connected to their Hub but not had access to the internet, so webpages and other services didn't load. Virgin Media said that some of its 4 million customers “experienced a brief issue” with their TV service this morning but the problem had been resolved. We know this is frustrating and we’re really sorry. Some TV services were also impacted. We're sorry about this. Our network delivers the fastest widely-available broadband speeds to homes and businesses. The site has recorded issues across the UK, including in Leeds, Liverpool, Belfast, Manchester, Birmingham, London and Plymouth. Some customers in parts of London experienced an issue with their broadband. My Virgin Media Sign in Mobile Your Account Sign in My Virgin Media Sign in Mobile Your ... During the outage, you can take advantage of our WiFi hotspots and our TV on demand services, so you can still get access to our services. Time of update: 16:25 “We’re sorry once again and we realise this was a frustrating situation for those affected.”. Virgin Media Most Affected Locations Outage reports and issues in the past 15 days originated from: Once you’re test is complete we’ll provide you with further help or put you in touch with the right team. Virgin Media confirmed on Thursday morning that it had been hit by two outages, separately affecting TV customers and broadband users. In late May the company suffered a similar outage. And in April, millions of customers had problems accessing the internet during a series of outages across the country, prompting 41,000 complaints recorded by Down Detector. millions of customers had problems accessing the internet. It is the third issue to hit Virgin Media in as many months. We’re urgently looking into the cause of the problem and fixing it as quickly as possible. This was followed by a separate problem affecting some of its 5.3 million UK broadband customers who live in London, which was ongoing on Thursday afternoon. Virgin Media said the issues were not caused by congestion or strain due to millions of people using services while at home working or pursuing leisure activities while the nation is in lockdown. Follow the steps on screen to run your test, 4. Earlier this month, Sky Broadband went down, leaving hundreds of customers without access to the internet, and Vodafone was inundated with complaints on social media after mobile customers could not make voice calls. Virgin Media said the issues were not to do with congestion or strain on its services. If you have an issue with your broadband, TV, phone or mobile service you can run a test online via our Service status page. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June 2017 and you will need to update it in order to access virginmedia.com website. Virgin Media outage and reported problems map Virgin Media offers four multi award-winning services across the UK: broadband, TV, mobile phone and landline. However, Virgin Media said there had not been a blanket nationwide outage. Sky-high charges, but broadband customers trapped in lockdown. Check out our helping hand video for more details on how Service status works. The issues began just after 8am and there have been about 10,000 reports of problems, according to the outage monitoring site Downdetector.co.uk. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June 2017 and you will need to update it in order to access virginmedia.com website.

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